Assessment of tourists’ satisfaction in the downtown of Amman

Abstract

Tourist satisfaction is considered as one of the most important aspects of sustainable tourism, as
it considerably impacts on the tourist’s length of stay and on their choice to visit the destination in the
future. This research focused on making an assessment for several attributes related to tourists’
satisfaction in Amman downtown in Jordan. The study attempts to investigate the relationship
between tourists’ experience in downtown Amman and their overall satisfaction level in terms of
services quality, spatial movement, local hospitality, tourists’ enjoyment and comfort, and the quality
of urban environment around